Service

Service hotline

Our specialists offer you expert troubleshooting support. Together with you, they will find and solve the problem, using a systematic, goal oriented approach.

Service times in Germany:
Monday to Friday 7am to 7pm (C.E.T.)
Phone: (+49) 7671 997 138
Emergency service number (on German public holidays):
(+49) 7671 997 300
Email: service@zahoransky.com

Our service teams in Spain, China, India, Japan, Brazil and the USA are available during usual local business hours

Digital services

We rely on powerful digital solutions for even higher service quality and faster solution finding across all national borders. Thanks to our digital services, we can be with you "on site" in a matter of seconds.

Online access to the ZAHORANSKY control systems at customer's site via desktop sharing for remote access to machines

Download Teamviewer

ZOLVE
• Arrangement of service appointments in advance
• Real-time communication with our experts via audio and video
• Display of explanatory videos, whiteboards for notes and freehand drawings
• Translation options for chats and voice messages

Spare parts

With our original spare parts, you receive proven and tested products in original equipment quality that are tailored to our machines, systems and injection molds.

Maximum precision, machine availability, cost-effectiveness, long life cycle and value retention

Wear and spare part packages when purchasing a ZAHORANSKY solution

Inspection, advice and quotation when expanding or modifying your existing ZAHORANSKY solution

Contact spare parts:
Phone: (+49) 7671 997 120
Email: spareparts@zahoransky.com

Download form

Please to watch this video.

Maintenance contracts

Our maintenance contracts ensure the maintenance of your ZAHORANSKY solutions according to your individual needs.

Download maintenance contracts

JADE - Basic

• Fixed price for an individually agreed number of service hotline hours per year

• Access to the ZOLVE online portal and provision of the service case

• Fast online remote diagnostics via remote service

RUBY - Advanced

• All JADE services

• Constant logging of regular maintenance carried out directly on machines

• 10% discount on maintenance activities

• Free training courses

DIAMOND - Premium

• All RUBY services

• 10% discount on all spare parts

• 5% discount on further maintenance work

• Additional one-year warranty on top of the existing warranty (wear parts excluded)

Customer training

We offer competent training for your employees, sharing our knowledge with the responsible persons in your company for their daily work on a ZAHORANSKY solution.

Download customer training brochure

Prevention of malfunctions or downtime and increased availability

Wide range of standardized courses

Individual training courses tailored to your needs

In our training center or at your site