Your tasks and challenges:
Spare Parts, Service Revenue & AMC
- Ensure timely availability and dispatch of critical spare parts
- Drive spare parts sales and overall service revenue growth
- Develop and expand Annual Maintenance Contract (AMC) business
- Identify opportunities for service upgrades, retrofits, and preventive maintenance programs
Service Operations
- Lead end-to-end after-sales service and customer support operations
- Manage and resolve customer complaints and service escalations
- Coordinate with Production, Quality, and Engineering teams to resolve technical
- Oversee machine installation, commissioning, maintenance, repair, and post-installation support
- Supervise and guide service engineers across regions
- Ensure adherence to service response time and SLA commitments
Training & Capability Development
- Deliver customer training programs on machine operations, maintenance, and best practices
- Organize and coordinate technical training programs for internal service teams
- Ensure continuous skill development and knowledge enhancement of service engineers
Process & Performance Management
- Maintain service MIS, documentation, and performance tracking
- Implement service KPIs and performance monitoring systems
- Optimize service costs while maintaining operational efficiency
- Improve service processes, turnaround time, and customer satisfaction
Global Coordination
- Collaborate closely with international group companies and headquarters
- Ensure effective communication and alignment with global service standards
- Support cross-border service activities and knowledge sharing
The matching requirements are:
- Bachelor’s degree in Mechanical / Mechatronics / Electrical Engineering
- Minimum 10 years of experience in sales and after-sales service within manufacturing or capital equipment industry
- Strong technical troubleshooting and customer management skills
- Experience in spare parts planning, inventory control, and service operations
- Willingness to travel domestically and internationally
- Experience working with Service Ticketing Systems
- Knowledge of CRM tools (preferred)
- Strong leadership and team management skills
- Good communication and stakeholder coordination ability
Apply to us because:
- We are a family company that manufactures high-tech products, characterized by innovation and tradition
- You find yourself in a company with a good working atmosphere that promotes independent action and supports you in your further development.
- We are aware of our responsibility and attach great importance to social commitment as well as occupational safety and environmental protection
We are looking forward to your application!
